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Australian Registered Medical Device

Same day dispatch

12-month warranty

Professionally endorsed

AU Registered Medical Device
12-month warranty
Same day dispatch
Professionally endorsed

Terms & Conditions

At iTENS Australia, we take your privacy seriously which is why we make every effort to ensure your shopping experience with us is safe and secure.

We do not sell or disclose your details to any other third parties and protect your personal and order details safe by using a secure SSL environment.

We do not retain any credit card information details after purchase.

We pride ourselves on our level of service and have fast turn-around delivery times. All orders placed before 11am are dispatched the same day and leave on an Australia Post Parcel Post service of a planned 2 working days for East Coast metropolitan Australia. Please allow an additional 2-3 days for Regional Australia, NT, WA or TAS locations.

We use Australia Post and dispatch from NSW daily.

Once dispatched we allow up to 60 days for the customer to let us know if the order is not received. After 60 days we have a no liability clause as it becomes very difficult to find out where the parcel is located.

All of our products have a 12 month warranty. If for any reason a product is deemed faulty by iTENS Australia, it is the customer’s choice whether they would like a replacement or a refund. Our aim is to ensure you are happy with your product and that it will meet and exceed your expectations. Where a refund is deemed appropriate it will be issued without delay.

Please contact us at [email protected] with details of your issue. If we require the product to be returned to us for any reason, please ensure it is securely wrapped. Once received we will advise you with a resolution.

iTENS Australia collects information from our customer so that we can provide you with the best possible customer service. Certain information is necessary so that we can successfully provide you with the service and/or product that you require. This personal information is stored in our order processing system and is not available to unauthorised parties. Information we require can include the full name of the customer and recipient, email address, company name (if applicable), invoice address, delivery address, and contact phone number.

Any information collected is treated with the utmost privacy and is only used so that we can better serve you as a customer in the delivery and completion of your order.

Nothing in these Terms is intended to avoid the provisions of the current Australian Consumer Guarantees Act (“CGA”) except to the extent permitted by the CGA or to exclude liability arising under any other statute. If and to the extent that such liability cannot be lawfully excluded, these Terms shall be modified to the extent necessary to give effect to the above intention. If you are acquiring goods or services from us for the purposes of a business, you agree that the guarantees provided in the CGA will not apply. iTENS Australia does not provide any express guarantees (as that term is defined in the CGA) other than those expressly confirmed in these Terms.

All prices contained within this website are quoted in Australian dollars. iTENS products do not attract GST; however, shipping does.

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Ankle Tendonitis

Inflammation in the tendons that run along your outer ankle bone and the side of your foot.

Bursitis

Inflammation of the fluid-filled sacs that cushion joints.

Carpal tunnel syndrome

A common condition that causes numbness, tingling, and pain in the hand and forearm.

Causalgia

Severe burning pain in a limb caused by injury to a peripheral nerve.

Chronic pelvic pain

Pain in the area below your bellybutton and between your hips that lasts six months or longer.

Diabetic Peripheral Neuropathy

Nerve damage caused by chronically high blood sugar and diabetes.

Diabetes-related neuropathy

Damage to the nerves that connect the brain and spinal cord to the rest of the body.

Diverticulitis

The infection or inflammation of pouches that can form in your intestines.

Endometriosis or pelvic pain

Tissue that lines a woman's uterus, growing outside of the uterus.

Epicondylitis

A condition in which the forearm muscles become damaged from overuse.

Epicondylitis or tennis elbow

A condition that occurs when tendons in your elbow are overloaded, usually by repetitive wrist and arm motions.

Facet Syndrome

A condition in which the facet joints (also termed zygapophyseal joints) of the spine become a source of pain.

Fibromyalgia

Aching and pain in muscles, tendons, and joints all over the body, especially along the spine.

Frozen Shoulder

Also called adhesive capsulitis, involves stiffness and pain in the shoulder joint.

Intercostals Neuralgia

Nerve pain that affects the area below your ribs and can be caused by several different conditions.

Ischialgia

Commonly also known as “sciatica” is radiating nerve pain in the hip area.

IVD Syndrome

Intervertebral disc or disc fragments are displaced at any level of the spine: lumbar, cervical, or thoracic.

Labour pain

During labour, pain is caused by the contraction of the uterus muscles and by pressure on the cervix.

Low back pain

Pain resulting from a strain (injury) to muscles or tendons in the back.

Lumbago

Pain in the lower (lumbar) portion of the back.

Low back pain

Pain resulting from a strain (injury) to muscles or tendons in the back.

Lumbago

Pain in the lower (lumbar) portion of the back.

Lumbosacral Pain Radiculitis

A disorder that causes pain in the lower back and hip which radiates down the back of the thigh into the leg.

Multiple Sclerosis

A chronic disease that affects the central nervous system, which is the brain, spinal cord, and optic nerves.

Neuropathy Pain

Neuropathic pain can happen if your nervous system is damaged or not working correctly.

Osteoarthritis

Disease of the joints.

Peripheral artery disease

“Hardening of the arteries” that circulate blood to the body.

Peripheral Nerve Injury

Nerve damage located in the peripheral nerves. Often causes weakness, numbness and pain, usually in the hands and feet.

Plantar fasciitis

A condition that causes pain on the bottom of the heel.

Post Surgical Pain

Considered a form of acute pain due to surgical trauma with an inflammatory reaction.

Reynaud’s Syndrome

Spasms in small blood vessels located in your fingers and toes.

Rheumatoid arthritis

An autoimmune and inflammatory disease, where your immune system attacks healthy cells in your body.

Sciatica

Nerve pain from an injury or irritation to the sciatic nerve, which originates in your buttock/gluteal area.

Spinal cord injury

Damage to the spinal cord that results in a loss of function, such as mobility and/or feeling.

Synovitis

When the synovium of a joint becomes inflamed (swollen).

Tendinitis

An inflammation or irritation of a tendon.

Tendonitis

When a tendon swells (becomes inflamed) after a tendon injury.

Thoracodynia

Pain in the chest.

Thrombophlebitis

Swelling (inflammation) of a vein.

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